FAQ

Are all your designs licensed?

Yes, all of our designs in our shop that feature or mention an author has approval directly from that author to be sold in our shop. 

 

SHIPPING

We typically take 1-2 weeks from the date your order is placed to ship your item(s). Please allow adequate time for your order to arrive. Also note that paper goods (stickers, tarot cards, etc) ship separately from all other items (apparel, mugs, etc).

SHIPPING PROBLEMS:

If you have a problem with your order, please email us at lylajuneco@gmail.com and include your order number in the subject.

Please keep in mind that the majority of our shipping is automated and as such, the customer is responsible for entering in the full correct mailing address at checkout. If you make a mistake please contact us ASAP. If your order has not been shipped, we will do our best to update the shipping details, otherwise your order will go out as it was entered. Please always double check your address before placing your order.

Packages that are returned to us for an insufficient address will be issued as a store credit to the customer, minus any shipping costs. Reshipping costs will be the responsibility of the customer.

*Due to extensive amount of lost packages, we are not sending out replacement packages if a claim is not filed. USPS requires a 30 day no-movement period before a claim can be filed. Once a claim is filed we will issue a credit or replacement products at our discretion*

**Lyla June co. is not responsible for stolen packages and they will not be refunded or replaced. Please contact your local post office if this happens and coordinate with them on next steps. We recommend you file a help request form with the USPS. Once your package leaves us, it is out of our control and we can only go by the tracking details provided.**

 

WE DO NOT ACCEPT RETURNS 

We strive to put out the best products, but if you are unhappy with your order for any reason please reach out to us.  
Damages and issues
If you receive a damaged, defective or incorrect product, email us at  lylajuneco@gmail.com immediately. Please provide your order number in the subject heading so we can advise on the best course of action to rectify the issue, along with any relevant photos. If the item is defective, damaged or incorrect we want to make it right.
This must be done within 30 days of receipt.

Exchanges
Please double check your cart before checkout, we cannot accept returns or exchanges other than for damaged or incorrect items. 

Refunds
Refunds are evaluated on a case by case basis. If approved, you’ll be automatically refunded on your original payment method or given store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.

IF YOU HAVE ANY QUESTIONS THAT HAVE NOT BEEN ANSWERED HERE PLEASE EMAIL US AT LYLAJUNECO@GMAIL.COM OR FILL OUT THE CONTACT FORM.